FAQs

Frequently Asked Questions

How to custom order?

When you find a product you're interested in, click on the product image or name to access the product details page. Here, you'll find comprehensive information about the product. Some products require custom photos or text, so carefully upload this information to ensure the product meets your expectations.
Click the "Add to Cart" button, and the product will be quickly added to your cart. A small window may pop up to let you know the item has been successfully added. You can choose to continue shopping or proceed to checkout. If you'd like to purchase additional items, continue selecting them online and repeat the steps above to add multiple items to your cart. First, enter the recipient's name. Be sure to use your real name to ensure accurate delivery. Next, enter a valid contact number. US phone numbers typically use the format "XXX - XXX - XXXX." Please enter your number accurately so the courier can contact you promptly upon delivery. A detailed delivery address is crucial, including the state (e.g., California can be abbreviated as "CA"), city, street, and house number, as well as the zip code (US zip codes are 5 digits, such as 90001). Address information should be accurate down to the house number to avoid delivery failures due to unclear addresses.
We understand the importance of convenient payment options and offer a variety of secure and reliable payment methods. You can use widely used payment platforms, such as PayPal, which is renowned for its security and convenience. Simply log in to your PayPal account, confirm the payment amount, and delivery information, and you're ready to pay. If you prefer to pay by credit card, we accept common credit card types like Visa and MasterCard. On the payment page, simply enter your credit card number, expiration date, CVV code, and follow the prompts to complete your payment.
After confirming that all information is correct, click "Submit Order." You will then be directed to your selected payment platform. Follow the prompts to complete the final payment. After your payment is successful, you'll immediately see a notification that your order has been successfully submitted. We'll also send a text message to the contact number you provided and an order confirmation email to your email address. This email will detail your order, including the order number, item list, shipping information, and payment amount. Your order is now complete. All you have to do is wait for your item to arrive within 7-15 days.

How to track my oredr?

There are usually two options. You will receive the shipping details of your order in your mailbox, which includes the logistics order number and the tracking link. You can also submit the logistics order number for tracking at [https://www.17track.net/].